Shipping & Returns

SHIPPING POLICY

Shipping Policy

Thank you for choosing BESONDERHEIT.! We are dedicated to ensuring that your orders are processed and delivered in a timely manner while providing exceptional service. Please take a moment to review our shipping policy to understand how we handle shipping and delivery for your purchases.

Order Processing:
Once you place an order on our webstore, our team works diligently to process and prepare it for shipment. We strive to process all orders within 1 - 2 business days from the date of purchase. Please note that this processing time may vary during busy periods or holidays. Once your order is processed, it will be ready for shipping.

Shipping Methods and Carriers:
We offer a variety of shipping methods to accommodate your needs. The available options will be presented to you during the checkout process. The shipping methods we offer may include standard shipping and expedited shipping. The specific carriers we use will depend on various factors, including the destination and the size of the package.

Shipping Rates and Delivery Times:
Shipping rates and delivery times will vary based on the shipping method selected. During the checkout process, you will be provided with the estimated delivery time and the shipping cost associated with your selected shipping method. Please note that delivery times are estimates and not guarantees. Actual delivery times may be affected by factors beyond our control, such as weather conditions or other delays.

Order Tracking:
Once your order has been shipped, we will inform you by email or WhatsApp. If you have chosen SF Express delivery, we will share the tracking number with you. This will allow you to monitor the progress of your shipment. You can track your order by visiting the carrier's website and entering the tracking number provided. Please note that it may take up to 24 hours for the tracking information to be updated.

Shipping Address:
Please ensure that you provide us with the correct and complete shipping address at the time of purchase. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our Customer Care team as soon as possible. We will do our best to accommodate your request if the order has not already been shipped.

Please note that our shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our Customer Care team. We are here to assist you and ensure that your shopping experience with BESONDERHEIT. is enjoyable and hassle-free.

Thank you for choosing BESONDERHEIT.

Sincerely,

BESONDERHEIT.
Shipping Department

RETURN & EXCHANGE POLICY

Return Policy

We want you to be completely satisfied with your purchase from BESONDERHEIT. If, for any reason, you are not entirely happy with your order, we offer a straightforward return policy to ensure a hassle-free experience. Please take a moment to review our return policy guidelines:

Eligibility for Returns:
- We accept returns within 7 days of the original purchase date.
- The item(s) being returned must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- We cannot accept returns for items that have been altered, customized, or modified in any way.

Return Process:
To initiate a return, please follow these steps:

1. Contact us: Before returning any item, please reach out to us either by phone or email. Provide your order details and the reason for the return. We will guide you through the return process. Please note that returns without prior communication may not be accepted.

2. Package your return: Once you have contacted us, carefully package the item(s) you wish to return. Include a copy of the original invoice or a note with your contact details. It is recommended to use the original packaging or a suitable alternative to ensure the item(s) are protected during transit.

3. Ship your return: Send the package to the address provided by us. We recommend using a trackable shipping method to ensure that the package reaches us safely. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or an error on our part.

Processing and Refunds:
- Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
- We aim to process returns within 7 business days of receiving the package. After the return is processed, we will issue a refund to the original payment method used for the purchase.
- Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

Exchanges:
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange when contacting us. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund for the returned item(s).

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. Provide details and, if possible, attach photos showing the issue. We will work with you to resolve the problem promptly by offering a replacement, repair, or refund.

Please note that our return policy is subject to change without prior notice. Any updates or modifications will be reflected on our website.

If you have any further questions or require assistance with the return process, please do not hesitate to contact us. We are here to help you and ensure that your experience with BESONDERHEIT. is exceptional from start to finish.

Thank you for choosing BESONDERHEIT.

Sincerely,

BESONDERHEIT.